UDGAM URBAN AND GRAMIN MICRO FINANCE
- Company Legal Status: Incorporated under Section 25 of the Companies Act, 1956 (Private Limited)
- ROC Jurisdiction: Kanpur (Uttar Pradesh)
- Date of Incorporation: 14th day of March, 2014
- Corporate Identity Number (CIN): U85100UP2014NPL063403
- Registration Number: 063403
- Tax Deduction Account Number (TAN): ALDU01440F
- TAN Allotment Letter Date: 28-Aug-2015 | Acknowledgement No: 01076470000093
- Registered Mailing Address: 1-A-3, Awas Vikas Colony, Pandaypur, Varanasi, Uttar Pradesh, INDIA - 221002
- Authorized Capital: ₹2,00,00,000 | Paid Up Capital: ₹1,00,00,000
- Director Profile: DINESH KUMAR PANDEY (DIN: 06833949)
Live Company Track Record Age (Since 14-Mar-2014)
1. Fair Practice Code
Transparent loan pricing, prompt disbursal and honest collection—this RBI-mandated Code ensures customer dignity and disclosure.
2. Grievance Redressal
Timely redressal of customer complaints is the heart of compliance. Detailed escalation mechanism in line with RBI circulars.
3. Privacy Policy
Customer data is safe and private as per RBI guidelines: we never share sensitive details with third parties for marketing.
4. Customer Rights
Every borrower has the right to fair, non-discriminatory treatment—learn your rights as an UDGAM customer.
5. Code of Conduct
Our staff follows strict guidelines for ethical conduct, anti-bribery, and respectful behavior with all public.
6. Collection Policy
Recovery always follows RBI’s humane guidelines, forbidding coercion and ensuring stepwise written notifications.
7. AML/KYC Policy
Full KYC, official documentation and risk tracking per RBI guidelines—every account is safely monitored.
8. RBI Regulations
We implement all RBI NBFC-MFI related circulars in real time—see updates and key regulatory summaries.
9. Whistleblower Policy
Fraud, misconduct, or violation detected? Directly report in confidence—your identity is always protected.
- Full transparency in loan terms, pricing, and interest disclosures.
- No hidden charges or unexpected rate hikes. All fees are given in writing.
- Timely disbursement and highly professional collection practices.
- Call Toll-free: 1800-203-3364 or email support@udgamfinance.com
- Write to closest branch or use online form/app systems.
- Compliant handling is fully monitored under timelines set by RBI regulations.
Your identity documents and banking data are processed with industrial-grade encryption only as legally required—never shared with external sales channels.
- Access restricted only to authorized compliance staff.
- Data maintenance aligned strictly with RBI & Information Technology Act timelines.
- Right to clear, transparent written communication.
- Non-discriminatory and highly respectful customer treatment.
- Right to fast-tracked appeal setups if conflicts arise.
- Zero pressure for bundled purchases or forced product links.
- Employees must maintain high ethical values and accept no rewards or bribes.
- Professional behavior parameters defined clearly towards public.
- Total restriction on sharing profile info without clearance.
- No recovery practices allowed post 7 PM; complete prohibition on forceful behavior.
- Systematic notifications in written layout prior to recovery routines.
- Restructuring application availability for valid borrower issues.
- Submission of legitimate, verified identities as standardized by RBI guidelines.
- Automatic digital validation check to counter suspicious transaction flows.
- Regular re-KYC audits for maintaining accurate active database logs.
- Secure channel to flag inner compliance breaches, frauds or misbehavior.
- Absolute anonymity—zero exposure of user reporting channels.
- Escalated profiles routed straight to executive board members.
